Nursing Education Expert

Frequently Asked Questions (FAQs)

Menu Items

What are Menu Items?

The menu items are the tabs located at the top of each NEE webpage. The organization may be different from what you see below due to pages being added or changed, but this gives you a basic idea of what to look for:

Drop-Down Menus: Note that when you hover over some of the menu items you’ll see sub-items listed in a drop-down menu. Click on those sub-items to access those pages.

Login

How Do I Login?

After you’ve registered on the website, you should be automatically logged in. If not, You can log in via the Menu Item at the top of each webpage or when you try to access content reserved for members only, a login form should be visible in the right-hand column. Your username is the email you used for the registration process and your password is whatever you set at registration. If all the information entered is correct, when you click sign in, you will be logged into the NEE website.

FYI – You shouldn’t see the Login form on any page when you are logged in. If you see it, you are not logged in!

The Menu Item at the top of the page will change from “Login” to “Logout” depending on your status on the website. When you are logged out of the system, the label will read “Login” as a prompt to remind you that you need to still log in. When you are logged into the system, you’ll see that the label now reads “Logout.” Again, it’s just a status indicator and reminds you to log out of the site when you are done.

How Do I Log Out?

When you are logged in, you’ll see “Log Out” as a Menu Item at the top of each page. There is also a Log Out tab on the My Account page. Wherever you decide to click “Log Out,” you will be logged out of the NEE website.

Again, the Menu Item at the top of the page is dynamic, that means it will change from “Log In” to “Log Out” depending on your status on the website. When you are logged out of the system, the label will read Log In and when you are logged into the system, the label will read Log Out.

What Should I Do if the System Tells Me My Username or Password is Wrong? 

First, make sure you are using the email address you registered with as your username. Second, make sure you are entering the password you set during the registration process. Check that your CAPS LOCK key is not on. And recheck what you are typing into the fields.

If you forgot your password, you can click on the Forgot Password link.

Okay, so if the login still doesn’t work. Try this: Clear your cache.

Sometimes, the computer gets confused and I need to get rid of a bad or malicious script that may keep me from logging in correctly to a site.

If using the Chrome browser, go to the top of your screen and click on the 3 vertical dots at the far right corner of your screen (red arrow below). A drop-down menu will appear.

Click on More tools from that drop-down menu and then on Clear browsing data. The Clear browsing data pop-up will appear.

You can choose the time range you want to clear – like Last hour (I think that’s the default) Last 24 hours and then click Clear data at the bottom (red arrow at the bottom of image).

Doing that action usually allows me to log in with no problems. The process is similar on other browsers I believe.

If all else fails, Reboot your computer! ?

What Should I Do if I Keep Getting Returned to the Login Screen after I’ve Entered my Username and Password?

This happened to me when I was setting up the site, too. I was told – You are already logged in! Look up at the top menu and see if Logout is a menu item. If so, that’s telling you that you are already logged in and perhaps you are trying to access content that is restricted for your membership level.

Or, it could be that you don’t have cookies enabled. (See the Privacy Policy for a definition of Cookies.) For most computers, to turn on cookies, you need to configure your browser to accept cookies. This option is, most likely, going to be under a privacy setting. Since, I’m not familiar with all browsers, Google how to do this for your particular browser.

If using the Chrome browser, click on: chrome://settings/content/cookies  to make your choices. Personally, I have the recommended settings enabled. 

Memberships

See the questions under the My Account section for information on how to change, update, or cancel your subscription.

Do I Have to be a Nurse to Access Members Only content?

No. Once you subscribe to a membership plan, you can access any content allowed on that plan.

How Do I Register for a Free Plan Membership?

Click on the ‘Register Here’ link in the Menu Items located at the top of each webpage.

Fill in the required information, note that your email address will be used as your username, and then set your password. You will get a confirmation email with your login details, however, your password will not be listed for security reasons. So make sure you write down your password! If you forget it, click the Forgot password link and you can reset it.

How Long Does my Membership Last?

Your membership duration depends on the subscription plan you chose. A monthly membership lasts for 30 days and is automatically renewed unless you cancel your subscription. So, if you subscribe to a monthly plan on the 15th of the month, your membership is valid until the 14th of the following month. Your account will be charged again on the 15th. 

If you chose an annual plan, your membership is valid for 12 months from the date that you successfully join, or renew. Annual subscriptions are charged as a one-time payment and start as soon as the payment is processed. So, if you subscribe to a yearly plan on February 21 your membership is valid through February 21st of the following year.

Do I Get a Refund if I Cancel my Subscription?

No. Subscription fees paid are final and nonrefundable. If you cancel your membership, you will not receive a refund or credit for any days remaining in your current billing period, but your membership will remain active until the end of your current term.

My Account

What Does My Account Page Include?

Your MemberPress Account page contains the information you entered during the registration process and has the following tabs:

• Home
• Subscriptions
• Forum Profile
• Transactions
• Logout

Can I Update or Change My Information Online?

Yes. On the My Account page, on the Home tab, you will be able to see AND edit all of the information that you entered during the registration process. To edit your information, you simply need to click the entry box, make any edits, and then click the “Save” button at the bottom of the page.

What Does the Subscriptions Tab Show Me?

On the Subscriptions tab, you will be able to see the status of any active or inactive subscriptions that are either automatically recurring or one-time payment type subscriptions.

Subscription information will include the following column headers:

Membership – this column will show the name of the subscription along with the subscriptions unique ID given by the payment processor (e.g., Stripe or PayPal).

Subscription – this column shows the renewal status of the subscription (either enabled to rebill, paused, or stopped if the subscription has been cancelled). The billing terms of the subscription along with the next billing date will be shown, if applicable.

Active – this column will show one of two things, a green ‘Yes’, or a red ‘No’. ‘Yes’ means that your subscription is active and that you have access to content as per your membership plan. ‘No’ means that your subscription is inactive and you will not have access to protected content.

Created – shows the day the subscription was created.

Expires – shows when the subscription will expire if no new transaction occurs to renew or upgrade. If you have a recurring subscription, the date here will update after each new billing.

Card Exp. – here you will see the expiration date of your credit card. This column will be blank if you signed up via a PayPal account OR if the subscription price was free.

How Can I Change My Subscription?

Click on the Subscriptions tab. On the far right of your subscription info, the last column will present available options to you. The options that you see include:

Update – You must have an active, automatically recurring subscription to use this link. Clicking the Update link will allow you to update your credit card information. If you  signed up with a PayPal account then you will be shown a link to update your account information directly at paypal.com

Change Plan – Clicking this link will trigger the ‘Change Plan Pop-Up’ where you can easily upgrade or downgrade your subscription.

Prorated Fee: If you upgrade your subscription, any existing time/payment is taken into account and the upgrade cost adjusted respectively.

Cancel – You may cancel your membership at any time. However, this option is conditional on you having an active, automatically recurring subscription – one-time payment type subscriptions (i.e., annual plans) will NOT have a cancel option because there is no future billing to avoid. Clicking this link will cancel any future billings for the subscription.

Note that if you cancel your membership, you will NOT receive a refund or credit for any days remaining in your current billing period, but your membership will remain active until the end of your current term.

That means cancelling does NOT equal an inactive subscription. The subscription will only become inactive once all future billings have ended or been cancelled AND the last transaction associated with the subscription has expired. So you will still have membership access until the end of your subscription term.

Subscribe/Renew – these links can be used if you would like to repurchase a past membership. If your subscription is expired and there are no other memberships active, the link will say Subscribe. If your subscription is not yet expired, the link will say Renew.

How Can I See How Many Payments I’ve Made on My Subscription?

The Payments tab of the account page is used to show all payments that a user has made during the lifetime of their user profile on the NEE site. The following columns will be shown:

Date – this column will show the date that the payment was made.

Total – this column will show the total price of the payment (including any taxes paid out).

Membership – this column will show the name of the Membership the payment was for.

Method – this column will show the name of the payment method selected that billed the payment.

Status – this column will show the status of the transaction. Options are Complete, Pending, or Failed.

Invoice – this column will show the unique transaction ID for the payment.

Community Forum

What is the Forum Profile?

You know how this works, I’m sure. The Forum Profile has your name, forum role as Participant, and picture (if you uploaded one). It also keeps track of any topics you started or replied to, any you marked as favorites, and any topics you’ve subscribed to.

You can still participate in the Community Forums without a picture.

I’ll add more questions and answers about the Community Forum, as I get them. 

What if I have Additional Membership or Technical Questions?

If you have other questions, you can email me. I will check email regularly Monday through Friday until about 5:00 pm MST/MT (Mountain Standard – Denver Time/Mountain Time). After 5:00 pm and on Weekends and most Holidays, I’ll be “closed” and you’ll have to wait for an answer until the next business day.

Remember, I told you that I don’t have a customer service team at this time, it’s only me — so, again, please be nice when emailing me :). My goal is to respond to your inquiry within 24-48 hours, but if I have the ability to deal with the issue quickly, I’ll do so.